Customer Experience

When it comes to customer experience, perception is your brand’s reality. We help clients elevate that reality every time they interact with customers – across channels and across the lifecycle from initial awareness through retention and advocacy. By bridging digital with physical, we achieve frictionless, consistent and human-centered experience delivery.

Our multi-disciplinary teams connect the dots across sales, marketing, operations and technology to consider nuances across the full eco-system. We ground our work in knowledge and evidence, but always orientate to the uniqueness of each brand/customer relationship. We believe in the ‘Science + Art’ of the possible. We are relentless in the quest to deliver experiences that are delightful, intuitive and bring a brand’s essence to life.

  • Our Capabilities
  • Digital Marketing & SEO
  • Acquisition & Retention Marketing
  • Content Strategy
  • Customer Analytics, Insights & Reporting
  • Experience Design
  • Web and Mobile Design & Development
  • eCommerce
  • Digital Innovation
  • Digital Operations
  • Customer-Centric Culture
  • Change Management

Our Capabilities

As a full service digital agency, Rightpoint uniquely provides our clients with integrated multidisciplinary teams across these five areas.

Our Software Partners

We are proud to be named one of the few charter members of the Microsoft 365 Content Services Partner Programme, a  Sitecore  Platinum Partner, an  Episerver  2019 Strategic Partner of the Year, a  Salesforce  Partner, Gold  Adobe Partner, and one of the original 13 companies in the world recognized as a certified  Google  Developer Agency.

We're also proud to team up with these top industry innovators.

  • Akumina
  • Amazon
  • Apple
  • Brightcove
  • Cloudcraze
  • Coveo
  • InRiver
  • Insite
  • Localytics
  • Nintex
  • Shopify
  • Square